max1990
Miami
1.0
Terrible experience
The part I ordered was wrong and getting a refund has been a nightmare. No one in support could help me, I’m really frustrated with them.
John S.
Los Angeles
3.0
Decent but needs better support
I've used RockAuto a few times, and while the prices are competitive, their customer service is lacking. Took ages to get a response to my inquiry about an order.
Sarah J.
Miami
3.0
Good parts, but slow shipping
Found the parts I needed for my car at a great price. However, shipping was pretty slow, it took almost two weeks to arrive.
carl_b
San Diego
2.0
Not impressed
I had to return an item because it was defective. The return process was a hassle, and customer service wasn’t very helpful. Disappointed with my experience.
mike_the_mechanic
Seattle
1.0
Really disappointed
I ordered a part that turned out to be wrong. Customer service was unhelpful and I ended up wasting a lot of time. Won't be using them again.
Jessica L.
New York
3.0
Not bad, but could be better
The selection is good and the prices are low, but I had some issues with the checkout process. It was confusing at times.
John S.
Los Angeles
3.0
Decent parts but shipping issues
Got my parts on time, but the website is a bit clunky. It took me forever to find what I needed. Parts were fine, but I expected better service.
nick1995
Houston
2.0
Consistently underwhelming
I've tried RockAuto a few times, but every time I've run into issues with wrong items. Quality control seems lacking. Not happy with them.
James S.
Boston
3.0
Fairly average service
RockAuto has some good deals, but I've faced issues with shipping delays and tracking. It's hit or miss. Probably won't buy again soon.
emily.j
Chicago
2.0
Not impressed
Ordered a radiator and it came damaged. Customer service took ages to respond, and I’m still waiting for my refund. Never using them again.
adam_the_mechanic
Miami
2.0
Just okay
I ordered some filters, and while they were cheap, the delivery took way longer than expected. Could be better organized.
auto_enthusiast
San Francisco
1.0
Awful service!
I've never had such a bad experience with an online store. They messed up my order and were super slow to fix it. Totally not worth it.
frustrated_customer
Chicago
1.0
Never again!
Placed an order, got charged, but never received the part. Tried contacting them and got no help. Just a nightmare!
carlover_1985
Dallas
1.0
Very frustrating experience
Ordered a part and it arrived damaged. Reached out to support, but they weren't very responsive. Ended up with a hassle instead of a simple fix.
Rachel A.
New York
3.0
Mixed feelings
RockAuto has a lot of options, but my last order was confusing. The site showed the part in stock, but it took longer than expected to ship. Overall okay, but could be better.
Anna
Chicago
2.0
Very frustrating experience
Parts took so long to arrive and when they did, one was damaged. Tried contacting support, but no proper response. Wouldn’t recommend.
Lara
New York
3.0
Okay service
I bought some brake pads and they were just okay. Delivery was a bit slow but they worked fine once I got them. Not the best, but not the worst either.
karen_h
Seattle
2.0
Very disappointing service
Ordered a part that was crucial for my vehicle, but it was wrong when it arrived. Customer support was not responsive. Frustrating.
Mike J.
Los Angeles
3.0
Decent but needs improvement
I ordered a replacement part for my car, and it arrived in a reasonable time. However, the part was slightly the wrong fit. Not sure if I'll use them again.
Steve
Houston
4.0
Good selection, decent prices
I was pleasantly surprised by the variety of parts available. Made my order for an alternator, it arrived within a week. Happy with the quality!