Angela_M
Denver
2.0
Just okay
The product range is fine but I’ve had several bad experiences with customer service. Long waits and not very friendly. It really diminishes the shopping experience.
petlover123
Boston, MA
2.0
Not impressed
I had high hopes based on the reviews but left feeling let down. Prices were higher than expected, and the selection wasn’t what I wanted.
lilies_in_bloom
Miami
2.0
Underwhelming service
Came here hoping to find a special dog treat for my pup. The selection was decent but unhelpful staff made it frustrating. I ended up leaving empty-handed after waiting for assistance.
Michael
Houston
2.0
Not Impressed
I tried to return an item that my dog wouldn't use, and the return policy was confusing. Ended up with store credit instead of a refund. Disappointed with that.
Julia
Miami, FL
2.0
Disappointed with the service
Went to buy a specific brand of dog food and it was out of stock. The staff didn’t offer alternatives, which was frustrating. I expected better service.
Sarah
Chicago
2.0
Disappointing experience
I expected more. The store was messy and some items were expired. I talked to a staff member about it and they didn't seem to care much. Definitely not coming back anytime soon.
Mark W.
Houston
2.0
Not the best
I ordered some cat litter online for delivery and it was delayed. Tried calling for help but couldn't get through. When it finally arrived, it was damaged. Super disappointed.
petlover_88
Seattle
2.0
Keeps letting me down
Every time I go there, they seem to be out of the specific food brand I need. It’s really frustrating and I don’t think I can count on them anymore.
john_doe93
New York
2.0
Not impressed
The prices are okay but the customer service really let me down. I had to wait ages at the checkout while the cashier was distracted. Plus, they didn't have what I needed in stock.
Emma
Los Angeles, CA
2.0
Disappointed this time
I had a bad experience during my last visit. The cashier was rude, and they didn’t even have the dog food I came for. I walked out feeling pretty frustrated.
Hannah_L
Miami
2.0
Unhappy With the Quality
I bought some toys for my cat and they broke within a week. Not happy with the quality at all. I expected better for my money. Won't recommend these.
Tommy J.
Phoenix
2.0
Way too many issues
I bought a pet bed and it had a tear when I got home. Tried to return it, but the staff were unhelpful and made it a hassle. I doubt I’ll be back.