Sophie
Munich
3.0
Average experience
Shopping here is pretty standard. I got my items eventually, but some were damaged when they arrived. They offered a return, which was nice, but I expected better quality.
Maria L.
Munich
4.0
Solid service overall
I ordered a couch and it's just what I was looking for! Delivery was on time and it looks great in my living room. Happy with it.
johnyboy88
Hamburg
2.0
Not worth the hassle
I had a terrible experience ordering from here. My item arrived damaged and getting a refund was a nightmare. Definitely not going back.
John D.
Cologne
4.0
Decent prices but issues
I've bought from Otto a few times, and most of the time, it’s been okay. Prices are good, but there were a couple of delays with shipping. Overall, not bad.
Anna B.
Frankfurt
3.0
Average experience
Had some issues with the sizing on my latest order. Customer service was okay but didn't resolve it as fast as I hoped. Not terrible, but not great.
lucy_w
Frankfurt
3.0
Mixed feelings
I ordered a jacket that I love, but it took forever to ship. The quality is great, though, so that saved the experience a bit. Still, I wish it was faster.
Michael
Frankfurt
3.0
Not too bad but could be better
My last experience wasn't awful, but I feel like the website could be easier to navigate. Had trouble checking out and ended up frustrated. Delivery was quick though.
Emma T.
Stuttgart
3.0
Just okay
I feel mixed about my experience. The prices were decent, but my order took too long to arrive and the customer support was hard to get a hold of. Might try them once more.
James
Berlin
3.0
Decent but needs improvements
I ordered a pair of shoes and the delivery took longer than expected. Found the customer service okay but they could improve their response time. Not bad overall, just not great.
Sophie
Berlin
4.0
Great selection!
Really liked the variety of products on Otto. The delivery was pretty fast too, only took 3 days. But the customer service could use some improvement.
nick_88
Munich
2.0
Not what I expected
Got a dress that looked great online but terrible quality when it arrived. I thought Otto had better standards. Sending it back now, but the process is annoying.
florence_r
Leipzig
3.0
Just okay
Shopping was fine, but the delivery service left a lot to be desired. Products were nice when they arrived, but I think I'll try another site next time.
Tommy_Skills
Cologne
4.0
Reliable and practical
I've bought a few things here now and honestly no major complaints. The clothes fit nicely and the prices are fair too.
olivia89
Hamburg
4.0
Good selection but missed a mark
Great variety of products, I love that. However, my last order was missing an item and it took a week to get a refund. It was a hassle, but I'll give it another shot.
steve-o
Düsseldorf
3.0
Could be better
The last order was late and I had to reach out for updates. Products are good but the delivery service needs to be more reliable.
Sarah J.
Berlin
2.0
Disappointing experience
I ordered a pair of shoes and they arrived a week late. Plus, they were the wrong size. Customer service was unhelpful when I tried to sort it out, felt really frustrating.
Mike R.
Berlin
1.0
Frustrating experience!
I am absolutely furious! The item I received was completely different from what I ordered. Can’t believe I wasted my time and money.
mike99
Stuttgart
2.0
Not worth the hassle
Had problems with my last order. Wrong item sent, and it took ages to get in touch with support. They eventually fixed it, but I’m hesitant to use them again.
Anna
Dresden
3.0
Average experience
I've experienced some ups and downs with Otto. A couple of good purchases but also a few that came late or were wrong. It's hit or miss.
katie.smith
Stuttgart
3.0
Just okay
Nothing special about my recent purchase. The quality was decent but it took too long to ship. Don't think I’ll be ordering again soon.