Emily_R
Dallas, TX · April 22, 2026
Very Disappointed
Just not for me.
RyanG
Boston, MA · April 7, 2026
Long Wait for Support
I’ve had several issues with my membership. First, my card didn’t work at the door twice, which was embarrassing. Then, when I tried to get help from staff, they seemed disinterested. I finally just gave up and cancelled my membership. Honestly, just not a place I want to be.
Anita_83
Dallas, TX · February 12, 2026
Frustrated with Billing
I was charged twice in one month without any explanation. Customer service took forever to help me sort it out, felt so neglected.
Megan_2022
Houston, TX · September 14, 2025
Unfriendly Environment
I found the atmosphere to be unwelcoming, and other members didn’t seem friendly at all. Not what I hoped for in a fitness community.
Jessie
San Francisco, CA · August 7, 2025
Terrible customer service
I tried to cancel my membership and the staff made it so hard! I was on hold for ages and when I finally talked to someone, they weren’t helpful at all. Just really frustrated with how they treat customers.
Nina T.
Chicago, IL · July 10, 2025
Expected better
I was really looking forward to Orangetheory. My first class was decent, but the second one was a letdown. Equipment was broken, and the instructor didn’t seem to care much. For the price, I just thought it would be a much better experience.
Katherine_L
Atlanta, GA · June 19, 2025
Really Underwhelming
Lessons could be more engaging. Not returning.
Daniel
San Diego, CA · June 17, 2025
Waste of Money
I thought I was signing up for top-notch fitness, but the classes felt disorganized. Plus, I was misled about the additional fees. Really disappointing.
LeahW
Phoenix, AZ · June 1, 2025
Terrible Service
I signed up for a trial, and no one followed up with me like they said they would. Felt like I was just another number.
Paul L.
Phoenix, AZ · October 13, 2024
Very disappointing overall
I attended several classes thinking it would get better, but it just didn’t. I had issues with the app crashing while scheduling and the workouts felt stale after a week. Trying to get any help from customer service was a hassle too.
Brian T.
San Francisco, CA · September 27, 2024
Bad Customer Service
I had a terrible experience with the support team. I reached out multiple times about my billing issue, and no one got back to me. It felt like they just didn't care. After a month of this, I decided to cancel my membership.
jake24
Denver, CO · September 13, 2024
A Mixed Bag
Some classes were fun, but others felt rushed and unorganized. I like the concept, but I wish the coaches provided more support. I might try a few more times before making my final decision.
Fred
Seattle, WA · July 22, 2024
Not Good Enough
The temperature in the studio was too hot and uncomfortable.
anita123
Boston, MA · June 11, 2024
Overpriced
Too much money for what you get.
Ryan_Brady14
Austin, TX · February 25, 2024
Way too crowded!
I was really excited to try Orangetheory, but when I got there, the class was so packed I barely had room to move. It felt like I was just another number. The trainers didn’t seem to notice who needed help and who didn’t, which was frustrating. I'm not sure I’ll go back.
Olivia
Atlanta, GA · January 25, 2024
Avoid if You Can
From the lack of support to the endless fees, I’ve had nothing but a negative experience at Orangetheory. The workouts felt repetitive and uninspired, and the staff often seemed uninterested in helping members. I had issues getting a refund after cancelling; they just ignored my emails. Definitely wouldn’t recommend this place.
Chris P.
Portland, OR · October 8, 2023
Regret Joining
I regret my decision to join. Classes are packed, and I feel overlooked. I've seen better results at my local gym without all the fuss.
Kelsey_G
Denver, CO · October 3, 2023
Definitely not for me
I can't recommend Orangetheory based on my experience. The atmosphere was so intense that it made me uncomfortable. I really wanted to love it but honestly, it wasn’t for me.
tommy_fitnessfan
Chicago, IL · September 16, 2023
Not Impressed
Had a bad experience here.
Emily
New York, NY · July 18, 2023
Too Expensive!
Way too pricey for mediocre service.