john_doe89
New York
2.0
Frustrating Experience
Opened a savings account but had trouble with the app right from the start. It kept crashing and support wasn’t much help. Overall not impressed.
Sarah J.
New York
2.0
Very disappointed with their service
I had such high hopes for ING, but they really let me down. My account got frozen for no reason, and I couldn't access my funds for over a week. Their customer service was unhelpful and didn't provide clear answers. Definitely not what I expected from a bank. I’m looking to switch soon.
Liam
Houston
3.0
Mixed Feelings
I like the low fees and decent rates, but their customer support is hit or miss. Sometimes they are great, but other times it feels like no one knows what’s going on.
James
New York
2.0
Disappointed with service
I tried to open an account online and kept running into errors. Customer support was not helpful at all. Took ages to get a solution, and finally, I just gave up.
anna.k
Miami
3.0
Satisfactory Service
ING has been alright for me. I haven't faced major issues, but nothing wowed me either. It's just a standard banking experience, which is okay.
Emily
Austin
1.0
Frustrating experience
Had issues with my debit card not working. Spent over an hour on the phone trying to sort it out. Not happy at all.
Sarah
Los Angeles
2.0
Disappointed with Customer Service
I had high hopes for ING but it’s been a headache. Customer service was pretty unhelpful when I needed assistance with my account. Took ages to get a response and they didn’t really solve my issue.
carolyn88
Dallas
1.0
Frustrated with their app
Can't seem to get my account locked after I lost my card. Customer service was slow to respond! This is so stressful.
mark_solutions
Miami
3.0
Decent but not exceptional
It's an okay bank. I’ve had my share of ups and downs. Their interest rates are fair, but I wish there was more clarity on fees.
Mike
San Francisco
2.0
Not What I Expected
The interest rates looked great but my account setup was a nightmare. Took forever to get everything sorted and communication was lacking.
Sophie L.
San Francisco
2.0
Not impressed
Transaction fees are pretty high compared to other banks I've used. Plus, their app crashes too often. I expected better.
david_thegamer
Chicago
3.0
Okay, but could be better
The features are decent, but the mobile app doesn't have some basic tools that I need. I feel like they need to upgrade it.
adam86
Seattle
3.0
Average Banking Option
I switched to ING for better rates, and it’s been okay. Not the best service I've experienced, but they get the job done. Just wish they could improve their response times.
Laura
Seattle
2.0
Mediocre service
Opening an account took much longer than I expected. Their website was glitchy, and I felt like I was stuck in limbo.
ryan92
Phoenix
3.0
Average experience overall
Not too bad, but not too good either. I use them for basic banking, and they do the job, but there are definitely better options out there.
Jessica S.
Chicago
4.0
Decent Banking Experience
I've been using ING for a while now. The fees are low and the online banking is pretty good. Just wish the mobile app was more user-friendly, but overall, I’m happy with their services.
Emily R.
Dallas
2.0
Consider Alternatives
Honestly, I expected more from ING. The app has glitches, and I found their customer service lacking. I might look for a different bank.