angry_customer89
Miami
1.0
Terrible Experience
I’ve had nothing but problems with Capital One. Their system is confusing, and my account went into the negative without any clear warning. Customer service was useless. One star is too much.
Kate M.
San Francisco, CA
3.0
Okay experience
Not bad, but not amazing either. The interest rates are decent, but I wish their loan processing was quicker. Took longer than expected to get my personal loan approved.
Emily
New York
3.0
Mixed Feelings
I've been using Capital One for a couple of years. Their app is easy to use, but I had some issues with customer service when I tried to dispute a charge. Not the worst, but it's frustrating.
alex_2021
San Francisco
3.0
Decent Service
Not bad. I usually get my statements on time and the mobile app is nice to navigate. But sometimes it feels like the fees catch me off guard.
Jessica P.
New York
4.0
Good Service Overall
I've been using Capital One for a few years now and mostly happy. Their app is great and makes banking easy. The only issue was a long hold time when I called support last week. But overall, I give them a solid 4.
Jessica H.
New York, NY
2.0
Disappointed with Customer Service
I had high hopes for Capital One, but my experience has been frustrating. Their customer service took ages to respond when I needed help with my account. It felt like I was just a number to them.
jason.b
Seattle, WA
2.0
Not Impressed
I expected better based on the ads. The limits they offered were lower than I anticipated and their online banking is quite buggy. Might look for alternatives.
steven23
Chicago, IL
3.0
Mixed feelings
Been with Capital One for a year now. Some things work great, like the website and transactions. But I had a recent issue with a charge that took ages to resolve. Kinda frustrating.
tomjones
Phoenix
2.0
Not Happy
I expected more from Capital One. My card was compromised and it took forever to get a replacement. They didn’t seem to care much about my urgency. Really disappointing, so a 2 for me.
Mark
Seattle
3.0
Mixed Feelings
Capital One has some great perks, but my recent experience with their app was frustrating. It kept crashing when I tried to check my balance. I’m kind of torn but I think a 3 is fair.
Sara
Chicago
2.0
Disappointed
I expected better service. My card was compromised and their support took forever to help me. I had to call multiple times before I got a resolution. Not impressed.
sarah.j
Chicago, IL
3.0
Mixed Feelings
I've been with Capital One for a bit now. I like the credit card rewards but their support team could be more helpful. Sometimes it's hard to get clear answers.
JohnDoe
Los Angeles
3.0
Okay, But Needs Improvement
My experience has been okay so far. I like their cashback rewards, but the interest rates on loans are a bit high compared to other banks. Not sure how long I’ll stick around.
david_w
Seattle
2.0
Not Satisfied
I had a bad experience opening an account. The verification process was a nightmare and took days. I switched to another bank because I couldn't handle the stress.
tommyboy67
Dallas, TX
2.0
Very frustrating
Had a really disappointing time with them. I tried to resolve a billing error for weeks, and it seemed like nobody cared to help. Definitely won't be recommending them.
David J.
New York, NY
2.0
Disappointing service
I've had some real issues with Capital One. Their customer service is hard to reach and often unhelpful. Twice I was put on hold for over 30 minutes, just to be told they couldn't help. Very frustrating.
Emily R.
Boston, MA
4.0
Solid Bank Overall
I've had a decent experience overall with Capital One. The accounts are easy to manage and I appreciate the low fees. Just a few minor hiccups occasionally.
Sara
Chicago
4.0
Decent Online Banking
The online banking experience has been quite smooth for me. Transfers are fast, and I like their budgeting tools. Just had a couple of issues accessing some features when the system was down. Overall, a strong 4.
max1990
Houston
2.0
Frustrating Experience
Signing up was easy, but getting my account verified took forever. They kept asking for more documents, which was annoying. Just wanted to use my card.
Kathy W.
Dallas
3.0
Just Okay
My experience with Capital One was fine but not great. I like the card rewards, but my last payment was delayed for no reason. Overall, I’d give them a 3.