Mark
Miami · November 5, 2025
Disappointing overall
Had a bad experience. The AC was broken and it took hours for someone to come fix it. Felt like they didn’t care about guest comfort at all.
Mark T.
Los Angeles, CA · September 19, 2025
Unpleasant stay
The room was dirty and the bathroom had mold. I complained to the front desk, but nothing was done. I’m never staying at Best Western again.
Tina
Dallas, TX · August 2, 2025
Bad experience
Staff was rude and didn't care about my complaints. Definitely won’t be back.
Meghan_s
San Francisco, CA · July 3, 2025
Issues with billing
I was charged twice for my stay and it took days to get in touch with customer service. They finally refunded one charge, but I've lost confidence in their billing.
Samantha
Miami, FL · June 26, 2025
Very disappointing experience
Checked in late only to find my reservation wasn’t honored. They had no rooms available and offered to send me to a different hotel. This was not the service I expected!
MikeR
Seattle, WA · June 6, 2025
Awful stay
I booked a king bed and got two queens instead. No help from management, just a big letdown.
Juan A.
Phoenix, AZ · September 17, 2024
Terrible service
I booked my stay because of the advertised amenities, but the pool was closed and no one informed us beforehand. Very disappointing!
MarkyD
Atlanta, GA · August 21, 2024
Very disappointing experience
Had a lot of noise from the hallway that kept me up. Didn't get much sleep during my stay.
Jessica
Atlanta, GA · April 16, 2024
Health issues after stay
I ended up with a rash after using their towels. I notified management, but I didn’t feel like they cared. Very alarming!
Kevin M.
Los Angeles · July 25, 2023
Awful experience
I'm really upset with my stay. Check-in took forever and my room wasn't ready. Plus, there were loud noises all night. I won't be coming back.