Dmitry K.
Boston
1.0
Angry and let down
They promised so much but delivered so little. My claims were denied for reasons that weren't even clear. I feel completely ripped off.
Lisa J.
New York
3.0
Mixed feelings about my experience
I signed up for ShieldMarket a few months ago, mostly because their rates seemed pretty good. The website was easy to navigate, but when I called customer support for some questions, I waited a long time to get a response. They were helpful when I finally got through, but the delay was frustrating. Overall, it’s okay, but I expected better service.
david_smith89
New York
1.0
Worst experience ever!
They pretty much ghosted me after I paid my premiums. My documents were supposed to arrive but never did. Had to reach out repeatedly and still got no answers. Will not recommend!
jason_w
Miami
2.0
Not the best service.
I tried to get customer support when my payment didn’t go through, and it took ages to reach someone. The person I spoke to was nice but didn't solve my problem right away.
Sarah M.
Los Angeles
1.0
Absolutely terrible service!
I tried to get a simple quote and their website kept crashing. After multiple attempts, I called their support but they were so unhelpful. I ended up going with another company. Complete waste of my time!
Jenna
Austin
4.0
Good coverage options!
They've got a decent selection of plans. I got a quote for my home insurance, it was reasonably priced. Just waiting to see how the claims process goes. So far, so good!
trader_ru
Dallas
1.0
Terrible service
I expected a smooth process, but their response times are awful. Had to reach out several times just to get a simple answer. Not worth it.
Jessica
Miami
1.0
Super frustrated
After waiting weeks for my claims payment, I found out there was a mistake on their end. Horrible experience, and I am very unhappy with how they handled it.
max1990
Chicago
2.0
Could be better
The quote I got was decent, but trying to get in touch with customer service was a nightmare. They put me on hold forever. Not worth the hassle.
John
New York
2.0
Not satisfied with the service
I had a hard time trying to get my claim processed. It felt like they were always missing documents and I was just going in circles. I expected better from an insurance company.
alex_2021
Phoenix
2.0
Issues with claims.
I’ve been trying to file a claim but their process is so complicated. I feel like I’m hitting a wall every time I call. Very frustrating. It shouldn’t be this hard.
Sophie R.
Los Angeles
2.0
Not Great
The rates seemed competitive, but boy, the service was lacking. I had issues with my policy and it took ages to get someone on the line. You expect better for what you pay.
Sarah
Los Angeles
2.0
Disappointing experience
Communication was poor, and it took ages to get a response from them. When I finally did, I felt like I was talking to a robot rather than a real person. Not impressed.
mike_1985
Chicago
1.0
Awful Experience
I regret going with ShieldMarket for my insurance. They totally ignored my requests for help on a claim. I felt lost and unsupported through the whole process.
James
New York
1.0
Very Disappointed
After signing up, I found their customer service to be a nightmare. Took weeks for them to respond to my queries about a claim, and when they finally did, the info was incorrect. Really frustrating experience.
Sophie
Orlando
2.0
Had a lot of issues!
First, they mixed up my application. Then I had to wait days for my policy to be finalized. I thought insurance would be easier than this. Definitely won't be renewing. Disappointed.
Emily
Houston
2.0
Could Be Better
Had some hiccups with the online claims process. It took longer than I thought it would, and I ended up calling them way too many times. They were nice when I got through, but I wish things were smoother.
Emma R.
Seattle
2.0
Not impressed overall.
I had high expectations but the communication from them was really poor. The policy I chose seemed fine at first, but I wanted to make some changes and it was a hassle. Could be better.
Mike J.
Chicago
1.0
Very disappointed!
I signed up for a policy last month and had so many issues with billing. They charged me twice and no one in customer service seems to care. I'm furious!
alex_2021
Houston
2.0
Another letdown
I tried to sign up for a policy but their website kept crashing. It took me days to get everything sorted out. Really frustrating!