Mike
Los Angeles
2.0
Disappoining service
I bought some pet supplies and they were late in arriving by over a week. When I finally got through to their support, they were not really helpful. I expected better service, honestly.
Jessica
Houston
1.0
Terrible support
I ordered a collar that broke within a week. The response from their team was just bad. They didn’t even offer a replacement or refund. So angry and disappointed.
Sarah
New York
4.0
Great products but slow shipping
I recently ordered some dog toys from PetLy. The toys are fantastic and my puppy loves them! However, the shipping took longer than expected, almost 10 days. If their shipping times improve, I'd definitely give them a 5-star.
robin_h
Los Angeles
4.0
Good quality food but pricey
I bought cat food from PetLy and it’s high quality for sure. My cat seems healthier since switching. Just wish it wasn't so expensive, it's hard on my budget. Still, I think it's worth it for the quality.
catmom44
Seattle
1.0
Never shop here again
I had the worst experience possible. The pet toys I ordered were cheap and fell apart immediately. Customer service was a nightmare to deal with. I’m done with this store.
Sarah
New York
2.0
Not what I expected
I ordered a dog bed that was supposed to be cozy and soft, but it arrived so thin and hard. My dog didn't even want to lay on it. I reached out to customer service, but they took forever to respond. Total disappointment.
petlover123
Chicago
1.0
Very frustrating experience
I had high hopes for PetLy but they really dropped the ball. My cat's food delivery was messed up, they sent the wrong flavor. I contacted them for a return, but never got a reply. Never using them again.
timothy_j
Miami
1.0
Worst pet site ever
This site has really bad communication. I was left waiting for days on my order status with no updates. Frustrating is an understatement.